Terms & Conditions

I. INTRODUCTORY PROVISIONS

These general terms and conditions (hereinafter the "Terms") govern the mutual rights and obligations arising in connection with enquiries, orders, reservations, intermediation and the provision of cruises, boat rentals, sightseeing cruises, private cruises, group cruises, corporate and social events, events, catering, guide services and other related services offered under the trade name Pluj Prahou.

The operator of the Pluj Prahou service is Pluj Prahou s.r.o., company reg. no. (IČO): 24483826, VAT no. (DIČ): CZ24483826, registered office at Vorařská 2075/2, Modřany, 143 00 Prague, entered in the Commercial Register kept by the Municipal Court in Prague, Section C, Insert 441700, email: info@plujprahou.cz, website: www.plujprahou.cz (hereinafter "Pluj Prahou" or the "Intermediary").

"Customer" means any natural or legal person who, through Pluj Prahou, enquires about, reserves or orders a service (hereinafter the "Customer"). Where the Customer is a natural person acting outside the scope of their business activity or independent profession, they are considered a consumer.

Pluj Prahou primarily arranges the intermediation of cruises and related services provided by individual boat operators, shipowners, carriers, charter companies, catering companies, guides or other suppliers.

Unless expressly stated otherwise for a specific service, Pluj Prahou is not the operator of any particular vessel or a carrier, and does not itself provide the actual boat transport. The cruise itself and activities directly related to the operation of the vessel are provided by the specific vessel operator (hereinafter the "Operator").

For some services, Pluj Prahou may also act as the direct provider. In such cases, these Terms apply accordingly, except that provisions relating exclusively to the intermediation of a third party's service do not apply.

The specific scope of the ordered performance follows in particular from the offer, reservation confirmation, voucher, ticket, invoice, contract or other communication between Pluj Prahou and the Customer.

II. VESSEL OPERATOR AND OTHER CONTRACTUAL TERMS

The Customer acknowledges that a specific cruise may in fact be provided by a third party other than Pluj Prahou.

In addition to these Terms, a specific cruise or other service may also be subject to the contractual, carriage, reservation, cancellation, operating, visitor and safety conditions of the specific Operator or other actual service provider, provided that the Customer was made aware of their application before concluding the contract, or that they were made available to the Customer in a manner allowing the Customer to become acquainted with them before concluding the contract.

The specific Operator's conditions may govern in particular reservations and cancellations, date changes, boarding, the required arrival time, the transport of children, persons with reduced mobility, animals and luggage, the consumption of one's own food and drink, smoking, safety rules, passenger conduct, the authority of the captain and crew, route changes, vessel changes, operational restrictions and other circumstances related to the operation of the vessel.

Where a link to the Operator's conditions is made available to the Customer before the conclusion of the contract, or where these conditions are sent to the Customer electronically or by another suitable means, they become part of the contractual relationship to the extent that their application was duly agreed.

Matters concerning the operation of the vessel itself, safety, the carriage of persons and operating rules are governed by the relevant conditions and rules of the specific Operator. In the event of a conflict, individually agreed conditions of a specific order take precedence over the general provisions of these Terms. This does not affect any consumer rights that cannot be contractually limited or excluded under applicable law.

III. RANGE OF SERVICES

Pluj Prahou may arrange or provide, in particular, regular sightseeing and themed cruises, private vessel rentals, group cruises, corporate, private and social events, catering, guide services, musical and other accompanying programmes, decorations, technical equipment, transfers and other individually agreed services.

An offer on the website, in a catalogue, in advertising materials or in any other presentation is not a guarantee of the availability of a specific vessel or date. Photographs of vessels, interiors, catering and other services are generally illustrative in nature, unless expressly agreed otherwise.

The binding scope of a service is determined by the confirmed order, individual offer, voucher, ticket or contract.

IV. ORDER AND FORMATION OF THE CONTRACTUAL RELATIONSHIP

A service may be enquired about or ordered via the website, the reservation system, email, telephone or another method made available by Pluj Prahou. Sending an enquiry alone does not create an entitlement to reserve a specific date, vessel, route or other service.

Before confirming a reservation, Pluj Prahou may verify the availability of the service with the specific Operator. A reservation becomes binding at the moment it is confirmed by Pluj Prahou, or at the moment the price or requested deposit is paid, if payment was set as a condition of the reservation.

Until the conditions of a binding reservation are met, the date or vessel may be offered to another interested party. The Customer is responsible for the accuracy of the details provided in the order and must check the reservation confirmation and report any discrepancy without undue delay.

A Customer who orders a service for other persons must ensure that those persons are made aware of the rules applicable to the use of the service.

V. PRICE AND PAYMENT TERMS

The price of the service is determined according to the current offer or an individual price quotation. For consumers, the price includes the relevant taxes and mandatory fees, unless it is clear from the nature of the specific offer that it does not.

For individual events, the price may be determined in particular according to the type and duration of the vessel rental, the number of passengers, the route, catering, staff, guide services, the programme and other ordered services.

Pluj Prahou is entitled to require a deposit or payment of the full price before providing the service. The price or deposit must be paid within the period stated in the offer, reservation confirmation or invoice. If the required amount is not paid on time, the reservation may lapse or be cancelled, provided the Customer was notified of this consequence in advance.

Additionally ordered services may be invoiced separately. The Customer bears any banking or other costs associated with their chosen payment method, provided they were informed of such costs in advance.

VI. TICKETS, VOUCHERS AND RESERVATION DOCUMENTS

A ticket, voucher, reservation confirmation or other document may be issued for a specific service. The Customer must present it upon request; the document may be presented electronically unless otherwise specified for the particular service.

The Customer is responsible for protecting any voucher, ticket or reservation code against unauthorised use. The conditions of validity, transferability, reservation and redemption of a voucher may be governed by the conditions of its issuer, which were duly made available to the Customer.

VII. ARRIVAL AT THE VESSEL AND NO-SHOW

The Customer and other passengers must arrive at the designated boarding point on time. Unless stated otherwise, arrival at least 15 minutes before the scheduled departure is recommended; for a specific service, the Operator may set a longer minimum time before departure.

A scheduled cruise is not required to wait for late passengers. A Customer's or passenger's late arrival resulting in them missing the cruise is not considered a cancellation of the service by Pluj Prahou or the Operator. Failure to appear for the agreed date ("no-show") does not in itself give rise to an entitlement to a refund or an alternative date.

VIII. PASSENGER OBLIGATIONS AND SAFETY

All passengers must follow the instructions of the captain and crew. The captain is the highest authority on board in matters of safety and the operation of the vessel.

The captain or crew may, in accordance with applicable law, refuse carriage or take reasonable measures against a person who endangers safety, the operation of the vessel, other passengers, the crew or property. The same may apply to a person who is visibly significantly affected by alcohol or another addictive substance, or who behaves aggressively or dangerously.

A measure resulting from a passenger's breach of their obligations does not in itself give rise to an entitlement to a refund of the price of the service.

IX. CHILDREN, ANIMALS, LUGGAGE AND ACCESSIBILITY

Children must be under the appropriate supervision of an adult. Conditions for the carriage of children may be set by the specific Operator.

The carriage of animals, strollers, bicycles or oversized luggage depends on the conditions and technical possibilities of the specific vessel.

The Customer must notify any requirements relating to accessibility or necessary assistance before placing the order, where these are decisive for the use of the service. Pluj Prahou does not guarantee that a vessel is accessible unless this has been expressly confirmed.

X. CHANGES TO ROUTE, TIME AND OPERATIONS

Boat transport depends on operational, technical, meteorological, hydrological and safety conditions. For these reasons, it may be necessary to change the route, departure time, cruise duration, boarding or disembarkation point, or to use a different vessel.

Reasons may include, in particular, water levels, increased or reduced flow, flooding, wind, storms, fog, ice or other adverse weather, restrictions on navigation, closure of the waterway, the operation or malfunction of navigation locks, a decision of the State Navigation Authority or another authority, a technical fault, an accident, safety reasons, intervention by the integrated rescue system, or another objective operational circumstance.

A change that does not substantially alter the nature and main purpose of the service is not in itself considered a failure to provide the service. This does not affect the Customer's statutory rights in the event of a substantial change to the ordered performance.

XI. REPLACEMENT VESSEL

If the originally planned vessel cannot be used, the Customer may be offered another suitable vessel. The replacement vessel need not be of the same type, name, manufacturer, age, appearance or layout.

When assessing the suitability of a replacement vessel, regard is had in particular to capacity, the nature of the event, equipment, the duration of the cruise and the purpose of the ordered service. If the vessel offered is a reasonably comparable replacement given the nature of the order, the service may be provided using that vessel, unless this is precluded by an individual contractual arrangement or mandatory legal provisions.

XII. CANCELLATION OF RESERVATION BY THE CUSTOMER AND CANCELLATION FEES

The Customer must notify Pluj Prahou of the cancellation of a reservation without undue delay, preferably in writing by email. The moment of cancellation is considered to be the moment the notice was demonstrably delivered to Pluj Prahou.

The Customer acknowledges that Pluj Prahou arranges services provided by various Operators and other suppliers, whose reservation and cancellation conditions may differ.

The cancellation or change of a specific reservation may therefore be subject to the cancellation and reservation conditions of the specific Operator or other supplier, provided the Customer was made aware of their application before concluding the contract, or that they were duly made available to the Customer before concluding the contract.

If, based on the Customer's order, Pluj Prahou has already bindingly ordered, reserved or paid for a cruise, ticket, vessel rental, catering, guide, programme, staff or another third-party service, and that service is, under duly agreed conditions, wholly or partly non-refundable, the corresponding non-refundable amount may be included in the Customer's cancellation costs to the extent permitted by law.

Where the cancellation regime for a specific service is tied to the Operator's conditions, those conditions will be made available to the Customer before the contract is concluded. If the Operator charges Pluj Prahou a cancellation fee, a non-refundable ticket price, a reservation fee or other costs upon cancellation of a reservation, and such a regime was duly agreed with the Customer, the corresponding amount may be included in the Customer's cancellation costs.

For a service for which Pluj Prahou, based on the Customer's order, purchases a specific ticket or other performance from the Operator, the possibility of cancelling or changing the reservation may, after the purchase has been made, be limited or excluded in accordance with the conditions applicable to that order.

For cruises arranged through PRAGUE BOATS s.r.o., its relevant reservation and cancellation conditions may apply, provided they were duly incorporated into the specific contractual relationship.

A Customer's or passenger's failure to appear for the agreed date does not automatically give rise to an entitlement to a refund or an alternative date. Individually agreed cancellation conditions stated in the offer, contract or order confirmation take precedence over the general provisions of this clause.

This does not affect any consumer rights that cannot be contractually excluded or limited under applicable law.

XIII. CHANGE OF DATE AND ALTERNATIVE DATE

If the Customer requests a change of date, Pluj Prahou will first check whether the reservation can be moved to another available date. A change of date is not an entitlement and depends in particular on the availability of the Operator, the vessel and other ordered services, and on the conditions of the specific reservation.

If the Operator allows a change of date and the change is operationally possible, the Customer may be offered an alternative date. If the change is subject to a fee or gives rise to additional costs, it may be made conditional on payment of those costs by the Customer, provided this corresponds to the agreed conditions and applicable law.

If a change is not possible, the cancellation conditions of the specific reservation apply. A new date is binding only once it has been confirmed by Pluj Prahou.

XIV. NUMBER OF PASSENGERS

The Customer is responsible for correctly stating the number of passengers. The maximum permitted capacity of the vessel may not be exceeded. An increase in the number of passengers is only possible with prior confirmation.

A reduction in the number of passengers does not necessarily lead to a reduction in price, in particular in the case of a private rental of the entire vessel or services already bindingly ordered. For catering and other services billed according to the number of persons, the number confirmed within the period set out in the offer or order confirmation is decisive.

XV. CATERING AND ADDITIONAL SERVICES

Catering, guide services, musical programmes, decorations and other additional services may be provided by third parties. The Customer must notify any requirements regarding special dietary needs and other material requirements in good time.

Information on allergens is provided according to information from the relevant supplier. The possibility of bringing one's own food or drink is governed by the rules of the specific vessel. Once the final number of persons has been confirmed, it may not be possible to reduce the price of catering or another service already ordered.

XVI. ALCOHOL AND SMOKING

The consumption of alcohol is governed by applicable law and the rules of the specific Operator. Smoking, including electronic cigarettes, may be prohibited on the entire vessel or part of it. The Customer and other passengers must respect the designated areas and the crew's instructions.

XVII. LIABILITY

Pluj Prahou is liable for fulfilling its own obligations to the extent set out in the contract and by law.

Where Pluj Prahou acts solely as an intermediary for a service provided by an independent Operator or other supplier, liability for the proper provision of the service itself is assessed according to the nature of the specific contractual relationship and applicable law.

Pluj Prahou is not liable for the acts or omissions of an independent Operator to the extent that liability rests directly with that Operator under applicable law. The Customer is liable for damage caused by themselves or by persons for whom they ordered the service, to the extent provided by law.

Neither Pluj Prahou nor the Operator is liable for items left unattended, unless otherwise provided by law. No provision of these Terms excludes or limits any liability that cannot be contractually excluded or limited under applicable law.

XVIII. FORCE MAJEURE AND EXTRAORDINARY CIRCUMSTANCES

An extraordinary circumstance is considered to be, in particular, an event that the affected party could not reasonably have foreseen or influenced and whose consequences it could not reasonably have prevented.

This may include, in particular, flooding, extreme weather, fire, a natural disaster, an epidemic, armed conflict, an act of terrorism, intervention by public authorities, closure of the waterway, an extraordinary restriction on navigation, an infrastructure failure, an extraordinary breakdown of navigation equipment, or another similar event.

In such a case, the matter will be dealt with according to the nature of the event, the possibilities for alternative performance, the Operator's agreed conditions and applicable law.

XIX. CHANGE OR CANCELLATION OF THE SERVICE BY THE OPERATOR

If circumstances affecting the cruise change for operational, technical, safety, meteorological, hydrological or other objective reasons, Pluj Prahou, together with the Operator, will first try, where possible, to ensure that the service is still provided or to arrange a suitable alternative solution.

An alternative solution may in particular consist of an alternative date, another suitable vessel, a change of time, a change of boarding or disembarkation point, a reasonable change of route, or another comparable service.

If it is possible to arrange an alternative date, a comparable replacement vessel or other appropriate alternative performance, such a solution will be offered to the Customer in preference to a financial settlement of the cancelled service, provided this does not affect the Customer's rights arising from applicable law or an individual contract.

A replacement vessel need not be of the same type, name, manufacturer, age, appearance or layout as the originally intended vessel, but must, taking the circumstances into account, represent a reasonable substitute for the purpose of the ordered service.

If the Customer accepts the alternative solution offered, the original obligation is, to the relevant extent, considered to have been changed in accordance with the solution thus agreed.

If no alternative solution is possible, or if the Customer is not obliged under the contract or applicable law to accept it, any claims for a refund of the price, part of it, or another settlement will be assessed according to the reason for cancellation, the extent of the performance already provided, the specific contract, the Operator's conditions and applicable law.

If the service can only be carried out with a reasonable change of route, time, boarding point or another immaterial operational change, this fact alone does not automatically give rise to a right to a refund of the full price.

XX. COMPLAINTS

The Customer must notify any apparent defect in the service without undue delay after discovering it. If the issue can be resolved during the cruise, it is recommended to inform the crew or the contact person on site.

A complaint may be submitted via the contact email info@plujprahou.cz. A complaint should include in particular the identification of the Customer, the reservation number, the date of the cruise, a description of the matter complained of, and the requested method of resolution.

Where a complaint relates to a service provided directly by the Operator or another supplier, Pluj Prahou may forward the complaint to the relevant provider or provide the Customer with the information needed to make the claim, depending on the nature of the specific contractual relationship. A consumer's complaint will be handled in accordance with applicable law.

XXI. PHOTOGRAPHS AND AUDIOVISUAL RECORDINGS

During some public or social events, documentary photographs or audiovisual recordings may be taken. Their creation and use are governed by applicable law, in particular the rules on the protection of personality and personal data.

This provision does not in itself constitute the Customer's consent to the individual use of their likeness for advertising purposes where the law requires a separate legal basis or consent.

XXII. PROTECTION OF PERSONAL DATA

Personal data is processed in particular for the purpose of handling enquiries, reservations and contracts, providing the ordered services, and fulfilling accounting and other statutory obligations.

To the extent necessary, data may be passed on to the specific Operator or another supplier where this is necessary to provide the ordered service. Details of the processing of personal data are set out in a separate document, the "Privacy Policy", available on the Pluj Prahou website.

XXIII. CONSUMER WITHDRAWAL FROM THE CONTRACT

For contracts concluded at a distance, a consumer generally has the rights set out in the Civil Code. The consumer acknowledges that the law provides for exceptions to the right to withdraw from a contract within 14 days without giving a reason.

In particular, for a contract of carriage and for services relating to leisure time, catering or other services specified by law, where these are to be provided at a specific date or during a specific period, the statutory exception to the right of withdrawal may apply.

Accordingly, where the subject of the order is a cruise, transport, vessel rental, social event, catering or another service agreed for a specific date or time, and the conditions for the relevant statutory exception are met, the consumer does not have the right to cancel the order merely by withdrawing within the 14-day period without giving a reason.

The possibility of cancelling such a reservation is governed by the agreed cancellation conditions and applicable law.

XXIV. COMMUNICATION WITH THE CUSTOMER

Pluj Prahou may communicate with the Customer by email, telephone, SMS or another means of communication provided by the Customer. The Customer is responsible for the accuracy of their contact details.

The Customer must notify any change to their contact details if it could affect the provision of the service. Information about a change of time, boarding point or other operational circumstances may, for objective reasons, be sent even shortly before the planned cruise.

XXV. BUSINESS AND CORPORATE CUSTOMERS

Where the Customer is a business and orders the service in connection with their business activity, the provisions of the law intended exclusively for the protection of consumers do not apply.

For corporate, group and individual events, special payment, cancellation and other conditions may be agreed. An individual written agreement takes precedence over these Terms to the extent of any deviating provisions.

XXVI. OUT-OF-COURT RESOLUTION OF CONSUMER DISPUTES

In the event of a consumer dispute, the parties will first attempt to resolve it by mutual agreement.

Where Pluj Prahou is a party to the relevant consumer relationship and the dispute cannot be resolved by agreement, the consumer has the right, under the conditions set out by law, to the out-of-court resolution of the consumer dispute.

The competent body for the out-of-court resolution of consumer disputes is the Czech Trade Inspection Authority (Česká obchodní inspekce), Central Inspectorate – ADR Department, Gorazdova 1969/24, 120 00 Prague 2, website: coi.gov.cz/informace-o-adr/. This does not affect the consumer's right to apply to the competent court.

XXVII. GOVERNING LAW

Contractual relationships are governed by the laws of the Czech Republic. Where the Customer is a consumer residing in another state, the choice of Czech law does not deprive them of the protection afforded by the mandatory provisions of the law that would otherwise apply.

Any disputes will be resolved by the courts having subject-matter and territorial jurisdiction under applicable law.

XXVIII. SEVERABILITY

If any provision of these Terms proves to be invalid, ineffective or unenforceable, this does not affect the remaining provisions, unless otherwise required by law or by the nature of the provision concerned.

XXIX. CHANGES TO THE TERMS

Pluj Prahou is entitled to amend these Terms for future contractual relationships. For a contract already concluded, the version of the Terms that formed part of the contractual relationship at the time of its conclusion applies, unless the parties validly agree otherwise.

The current version of the Terms will be available on the Pluj Prahou website.

XXX. FINAL PROVISIONS

These Terms form part of the contractual relationships in which their application has been duly agreed.

Special conditions stated in a specific offer, reservation confirmation or individual contract take precedence, in the event of a conflict, over the general provisions of these Terms.

In addition to these Terms, a specific service may also be subject to the contractual, carriage, operating, safety, reservation and cancellation conditions of the specific vessel Operator or other service provider, provided they were duly incorporated into the contractual relationship.

Before completing an order, the Customer confirms that they had the opportunity to become acquainted with these Terms and with any other conditions made available to them for the specific order before the contract was concluded.

No provision of these Terms is intended to limit or exclude any consumer rights that cannot be contractually limited or excluded under applicable law.

These general terms and conditions take effect on 1 May 2026.